Thank you for the order! As each platform or store may have specific model numbers/versions, policies, and procedures, to avoid mistakes and support you efficiently with a proper solution, please kindly check the platform name where you made the purchase, then select the correct service window to get support. Thanks!

- For mileseeygolf.com orders: 
send the order number and the issue details to mileseeygolf@mileseey.com.

- For Amazon orders: 
send the order number, the original selling store name, and the issue details to service@mileseey.com.

- For Aliexpress, Ebay, Lazada, Shopee orders: 
send the order number and platform you placed the order (e.g. Aliexpress, eBay, etc ) and the issue details to customer-service@mileseey.com.

As the operation of tools always needs several exact steps, in order to avoid mistakes, the most efficient way is to follow the exact steps of the relative part in the manual. 

Each platform or store may have a specific warranty policy. Please kindly refer to the exact warranty details on the page of warranty policy of the relative store.

Please check if the insulating plastic sheet of the new battery has not been removed if applicable and charge the battery properly if applicable, and then follow the exact steps according to the manual.

If the product still does not work properly, please contact us at mileseeygolf@mileseey.com.